Application of Smart Cities through Citizen Relations Management in Public Services

Penerapan Kota Cerdas melalui Citizen Relation Management dalam Pelayanan Publik

  • Asya Putri Cahyani Department of Governance Science, University of 17 Agustus 1945 Jakarta
  • Samsul Ode Department of Governance Science, University of 17 Agustus 1945 Jakarta
  • Dewi Maria Herawati Department of Communication Science, University of 17 Agustus 1945 Jakarta
Keywords: Cіtіzеn Rеlаtіоn Mаnаgеmеnt, Public Services, Smart City

Abstract

Jakarta Province applies smart cities through the Citizens Relations Management program that is used by stakeholders. The program is to hold and to continue at a time when and just as long. The only thing that is done is like CRM Among the reasons for the fall, the length of the road, the road, the infrastructure and then the road infrastructure and the damage to road infrastructure. The method used in this study will only be in the quota of the quota. The method of collecting the two used in this study is the time of the people, as well as and summarized. Only has been that the CRM program has been running well because all the indicators used have included aspects of the implementation of the CRM program. As for some of the past in CRM, which has been used as a result of the CRM.

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References

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Published
2020-01-30
How to Cite
Cahyani, A., Ode, S., & Herawati, D. (2020). Application of Smart Cities through Citizen Relations Management in Public Services. Journal of Political Issues, 1(2), 125-133. https://doi.org/10.33019/jpi.v1i2.15
Section
Research Articles